September 19, 2016
Facilities Management
Bill Paulus


Staff Recognition from Aquatic Center

Dear FM,

It’s not often that we receive such heartfelt appreciation from one of our customers, especially for a job that required several functions across FM. Linda McKee, Associate Director of Recreation and Wellness wrote:

This letter is being submitted on behalf of Aquatic Center staff, Gopher Swimming & Diving staff and the thousands of athletes, coaches, volunteers and spectators who attended the 2016 USA Swimming US Open and Junior National Championships, August 2-12.

Following the November 2015 Arena Pro Swim Series, the Aquatic Center came under heavy criticism for failing to provide safe and enjoyable conditions for attending athletes to perform. Despite the best efforts of Facilities Management staff in the days leading up to the event, the HVAC system was unable to provide reasonable indoor air quality, leaving many athletes coughing and wheezing over the three day tournament. Within weeks of the event’s conclusion, meetings were held with Facilities Management staff, Aquatic Center staff and Intercollegiate Athlete coaches to discuss the issue.

From there on, all of the FM crews did an outstanding job of preparing the Aquatic Center before and during the event. It was evident that all FM units involved were dedicated to the success of the project and the event, and took pride in their efforts. It is a joy to work at a place where everyone is eager and willing to help make every event or program a success. The University is lucky to have such dedicated and talented individuals taking care of its facilities.

Thanks to all the FM employees involved, especially: Paul Krueger, Emily Robin-Abbott, Andrew Madsen, Anne Wagner, Steve Peterson, William Geiger, Richard Olson, Terry MacNeil, Jeff Schmidt, Dale Swanson and Steve Harrity.

We have many ways to assess our performance in FM. The ‘voice of the customer’ is one critical component. Sometimes our customers provide feedback that challenges us to improve, and we need to hear that message. Other times our customers express their appreciation in a way that reminds us what a true difference we make in keeping the University safe, reliable and welcoming.

Have a great week.


Bill Paulus the interim AVP for FM
Bill Paulus is the interim Associate Vice President for Facilities Management. He regularly publishes memos to communicate information and issues that affect FM staff.